Pre-sale Support |
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Based on the purpose and requirement of
our customer, we will make a thorough analysis
and provide the most detailed and best ratio
of quality and value designed scheme and
enable customers to feel at ease to choose
whatever products the need. |
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After-sale Service |
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 Repairing Service
|
During the warranty period, we will repair
the equipment units free of charge unconditionally,
if the deficiency caused by product quality
problem or installation. We take no responsibility
if the failure coursed by disobeying operation
regulations of the clients or under the irrevocable
exterior factgors stipulated by our country.
We promise a follow-up service for the life
time of the equipment. When the warranty
expires, we can continue to provide maintenance
service for whole life of the equipment,
and certain service fee will be charged.
We can give the quick response for unit repairing
and promise to complete repairing within 3
days after we receive the units. We can also
dispatch engineer to site to support serious
system deficiency on the request of customer. |
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Software Upgrading Service |
After our customer purchases our LED electronic
display, we will also provide our customer
with the service of software upgrading free
of charge. Our customer can download the
new version from our website of by e-mail. |
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Training |
The purpose of training is to give the
system operator a full training course so
as that he can skillfully control the system
and handle some basic malfunctions or system
failure in the future operation. The training
course is divided into two phases, with one
trainee will be trained. The two phases of
the training is as follows: |
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• Basic computer
knowledge
• Basic LED knowledge
• LED hardware structure and
working principle
• Screen programming and play
software, control software, and other working
system operation, match software and manipulation
• System daily maintenance and
safety regulations |
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| On-site training: |
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We can give our customer on-site training
if it is required. This training is emphasized
on training operator's manipulation of system
and problem disposal, the main content of
the training includes: |
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• The installation
of system software
• The function of apparatus in
system and the method of right usage[
• The inspection, adjustment
and test of apparatus and the measurement
tools in common use and instrumental usage
• The apparatus touch earth and
thunder protection
• Ordinary software malfunction
disposal
• Ordinary hardware malfunction
disposal
• The maintenance of apparatus
• Attend installation |
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| The training place will be the installation
site, and the training content will go along
with the installation, debugging and test of
the system. System operators are required to
join in the installation and debugging of the
system. |
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